Faq Help Center
Find Quick Answers About SODVO Socks, Orders, and Services
We’ve gathered the most common questions our customers ask — from product care to order tracking.
If you can’t find your answer here, feel free to contact our team anytime.
Orders & Shipping
All orders are shipped directly from our main warehouse and production facility. We partner with trusted global logistics providers for fast and safe delivery.
Yes! We ship to most countries worldwide. Shipping time and costs may vary by region.
Processing time: 1–3 business days. Shipping time: 7–15 business days (depending on location). You’ll receive a tracking number once your order has been shipped.
Once your order is shipped, a tracking link will be sent to your email. You can also visit your order page to check your parcel status.
Please contact us immediately at info@sodvo.com. If your order hasn’t been shipped yet, we can help update your shipping information.
Yes! We offer free standard shipping on orders over a certain amount (depending on your region). Please check the shipping details at checkout for the latest threshold.
Tracking updates may take 1–3 business days to appear after shipment. If your tracking still doesn’t move after several days, please contact our support team at info@sodvo.com, and we’ll help you locate your package.
Returns & Exchanges
We accept returns within 30 days of delivery for unworn, unused items in original packaging.
Please visit our Returns & Exchanges page for detailed instructions.
Contact us at info@sodvo.com with your order number and reason for return. Our team will guide you through the process.
Once we receive your return, please allow 1–3 business days for inspection and processing. You’ll receive a confirmation email once your refund is issued.
Return shipping fees are the responsibility of the customer unless the item is defective or we sent the wrong product.
Please contact us immediately at info@sodvo.com with photos of the defective or incorrect item. We’ll arrange a replacement or full refund at no extra cost.
Refunds are issued to your original payment method. Depending on your bank, it may take 3–10 business days for the refund to appear.
Yes, exchanges for different sizes or colors are accepted if the item is still in stock. Simply mention your preferred size or color when requesting an exchange.
Please use a trackable shipping service when returning items. We’re not responsible for returns lost in transit without proof of delivery.
Yes, as long as you include the order numbers for each item and all items meet our return conditions.
For international customers, please email info@sodvo.com before returning. We’ll guide you through the process, including the correct return address and customs declaration details.
If your order was returned due to an incorrect address or failed delivery attempts, please contact us. We can resend it (shipping fees may apply) or issue a refund minus the shipping cost.
Yes, if your return hasn’t shipped yet, you can contact our support team to modify or cancel your request.
Wholesale & Customization
Yes, we offer competitive wholesale pricing for bulk orders. Please contact us at info@sodvo.com with your product list and quantity for a custom quote.
Yes, we offer sample orders so you can check quality, size, and materials before committing to a bulk purchase. Sample fees may be refunded after your first wholesale order.
Absolutely! We can add your logo, packaging, and design preferences for private label or OEM/ODM production.
Production usually takes 3–6 weeks depending on order size, product complexity, and customization requirements.
You can customize materials, colors, patterns, logos, packaging, and labeling. We can also help refine your design ideas before production.
Yes, we ship worldwide via reliable logistics partners (DHL, FedEx, UPS, or sea freight). We can also use your designated forwarder if preferred.
