Hassle-Free Returns, Easy Exchanges

We want you to be completely satisfied with your purchase. That’s why our Happiness Guarantee covers free returns, exchanges, and replacements (including free shipping). If something isn’t quite right, our return and exchange process is designed to be simple and stress-free.

Return

You may return or exchange eligible items within 30 days of delivery.
To qualify for a return, items must be unused, unwashed, and in their original packaging with all tags intact.
Please note:
Returns must be requested within 30 days of receiving your order.
Items marked as Final Sale or Clearance are non-returnable.
For hygiene reasons, worn socks or intimate items cannot be returned.
Refunds are issued to your original payment method once the returned items are inspected and approved.

Exchange

Need a different size or color? No problem.
You can request an exchange within 30 days of delivery. Once your return is received, we’ll promptly ship the replacement item.
If your preferred item is out of stock, we’ll issue a full refund instead.

How to Start a Return or Exchange

Follow these simple steps:
Submit Your Request
Go to Contact Us or email us at info@sodvo.com with your order number.
Pack & Ship Your Item
Securely pack the item in its original packaging and include any necessary documents, send it to us.
Receive Your Refund or Exchange
Once your return is received and inspected, your refund or exchange will be processed within 5–7 business days.

Refund Details

Refunds are credited back to your original payment method.
You’ll receive an email confirmation once your refund has been processed.
Depending on your bank, please allow 5–10 business days for funds to appear.

Damaged or Incorrect Items

If you received the wrong item or your order arrived damaged, please contact us within 7 days of delivery.
We’ll arrange a replacement or a full refund – no return shipping cost will be charged.

Need Assistance?

Our support team is here to help with any questions regarding returns, exchanges, or refunds.
Email: info@sodvo.com
Please include your order number and item details in your message to help us process your request faster.